Going solar is a huge decision. Many people spend months – if not years – weighing up the pros and cons of solar energy systems, researching long-term electricity bill savings, and chatting with their local real estate agents about potential increases in property value.
After all of this deliberating, it can come as a huge relief to finally say ‘yes’ to solar power, but unfortunately, the decision-making process doesn’t end there. Now you need to decide which solar installation company to go with. The options can seem overwhelming – particularly when each retailer seems so similar at first glance.
So how can you guarantee that you’re making the right decision? What measures are in place to highlight the best solar energy companies who are committed to responsible sales and industry best practice?
What is the CEC Solar Retailer Code of Conduct?
This is where the Clean Energy Council (CEC) comes in. As Australia’s only renewable energy association, they have provided a Solar Retailer Code of Conduct for companies like Red Giant Solar to sign if they are committed to a higher standard of business.
This Code is completely voluntary, and it is the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC). It is designed to give consumers peace of mind when making the decision to invest in solar energy by helping them to select a quality retailer.
By signing on to the CEC Solar Retailer Code of Conduct, Red Giant Solar has committed to providing a high level of customer service and a minimum five-year warranty on all solar systems.
Why is it necessary?
CEC Chief Executive Kane Thornton agreed that people have a lot of things to consider when purchasing a solar energy system. He confirmed that the process can be extremely confusing, and the Solar Retailer Code of Conduct is designed to make it easier for you to choose a high-quality solar retailer.
“By choosing to buy from a business that has signed up to our voluntary Solar Retailer Code of Conduct, you are choosing a business which has committed to a higher standard of quality and service,” he said.
“The solar industry is well regulated, with all systems needing to meet Australian standards and be installed by a specially trained and accredited solar installer. This code is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service.”
What can I expect from Red Giant Solar?
As a CEC Approved Retailer, you can rest easy knowing that Red Giant Solar will uphold all of the guidelines listed in the Solar Retailer Code of Conduct. These responsibilities include:
- Ensuring that sales representatives act ethically at all times
- Educating consumers about their purchase by supplying essential information about the system in writing before entering into a contract
- Upholding consumers’ legal rights relating to cooling-off periods and refunds
- Having a fair and transparent complaints process
